Reference

Privacy Policy for Indian accounts

At 4ra, this page tells you what we collect, why we collect it and how long it stays on file.

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4ra Privacy Policy for Indian accounts
REQUEST ROUTES

Contact paths for privacy requests

Use the contact paths below if you want to ask about stored data, cookies, corrections or account-linked records.

Email request Send a message with your account email, the change you want and any time…
In-account message If you can still sign in, send the request from your account area.
Postal request For formal queries, write to the contact address listed on the site.
DATA CARE

How we protect account records

We collect only the details needed for sign-in, account maintenance, support and payment matching. Cookies help keep your session active, remember display choices and measure basic site use.

Data minimisation

We collect the form fields you send, the device details needed to sign in, and the payment reference needed to match a wallet action. We avoid collecting extra profile data unless you ask for support or the law requires it.

Cookie control

Session cookies keep your sign-in active and help the page remember language and layout choices. You can change browser settings anytime, but some actions may stop working if you block the cookies that keep the session running.

Secure sign-in

Passwords are stored as protected values, and sign-in attempts are checked for unusual activity. We may end a stale session after inactivity so someone else cannot use an open screen on a shared device.

Record retention

We keep account and support records only for the period needed to serve the account, answer a dispute, meet legal duties or check for fraud. After that, the record is deleted, masked or archived.

Request changes

If you want to correct, export or remove details we can lawfully change, send the request through support and tell us what needs to change. We confirm the account before we act so the right record gets updated.

Contact trail

Every privacy request stays in a secure ticket trail so you can follow the decision and we can avoid asking you to repeat the same facts. That trail also helps us explain any limit set by local law.

Privacy questions we hear most

This section answers the questions that usually come up when you want to check, correct or limit account data. Each answer points to the record we hold, the reason we hold it and the step needed before we act. If your request needs proof, a local-law check or a longer retention period, use the support paths above and we will explain what applies.

We keep the details you send for registration, sign-in and support, plus device and transaction records tied to your account. We do not ask for more than we need to run the service and answer your request.

Yes. Send a request through the contact path that fits your account, and we will check what can be shared under local law. We may need to confirm identity before releasing any file.

Cookies help keep you signed in, remember language and layout choices, and measure basic site use. You can change browser settings, but some functions may stop working if you block session cookies.

We keep records only for as long as needed for account service, dispute handling, legal duties or fraud checks. After that, we delete, mask or archive them under the retention rule that applies.

Use the support paths above and tell us what needs to change. If the request is valid, we update the file; if a record must stay for legal reasons, we explain why.

Yes. Tell us which message type you want to stop, and we will update the contact preference on your file where local law lets us do that.

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